doo111's Privacy Policy

0 Introduction

doo111 ("we", "us", or "the platform") is a trusted online betting and casino service provider in Bangladesh. Protecting your privacy is one of our highest priorities. This privacy policy explains how we collect, use, store, and protect your personal information.

By using doo111's website and services, you will be considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

This policy applies to all registered users, visitors, and any person who uses any service of doo111. This platform is operated for users aged 21 and above only.

1 What Information We Collect

doo111 collects various types of information to operate its services properly. This information comes primarily from two sources: what you provide directly, and what is collected automatically while you use the platform.

1.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and contact information
• National ID (NID) or passport number (for identity verification)
• Payment method details — such as bKash number, Nagad number, Rocket or Upay account number
• Username and password chosen at the time of account creation
• Any messages or requests you send via live chat or email

1.2 Automatically Collected Information

• IP address and device type
• Browser type, language settings, and operating system
• Date, time, and duration of visits to the site
• User behaviour data collected from cookies and similar tracking technologies
• Gaming activity logs — deposit, withdrawal, and betting history
• Login and logout times and frequency

2 Purpose of Using Information

The information collected is used for the following purposes:

• Account management: Handling registration, login, identity verification, and ensuring account security.
• Payment processing: Completing deposits and withdrawals securely and maintaining transaction records.
• Customer support: Resolving your issues via 24/7 live chat and email.
• Fraud prevention: Detecting suspicious activity and keeping accounts secure.
• Responsible gaming: Monitoring user gaming behaviour and taking protective measures when needed.
• Legal obligations: Maintaining records required to comply with applicable laws and regulations.
• Platform improvement: Analysing service quality to further enhance your experience.

We will never use your personal information for purposes beyond those stated above.

3 Data Storage and Protection

doo111 uses the highest industry-standard security measures to protect your information.

3.1 Technical Protection

• SSL (Secure Socket Layer) encryption — all data transfers are completed through encrypted channels.
• Advanced firewall and intrusion detection systems.
• Regular security audits and vulnerability assessments.
• Passwords stored in the database are kept in hashed and salted form.
• Two-Factor Authentication support.

3.2 Organisational Protection

• Only authorised staff may access personal information.
• All staff are trained in privacy and data protection.
• Strict agreements are followed when sharing information with third parties.
• Regular audits and compliance reviews.

3.3 Data Retention Period

We retain your information for as long as necessary to provide services or to meet legal obligations. Even after an account is closed, certain information may be kept for a specified period as required by law.

4 Sharing Information with Third Parties

doo111 never sells your personal information to third parties or shares it inappropriately. However, limited sharing may occur in specific circumstances:

• Payment processors: Information necessary to complete transactions through bKash, Nagad, Rocket, and Upay.
• IT and technology partners: Trusted partners engaged in platform maintenance and security.
• Law enforcement agencies: In cases involving court orders, investigations, or legal obligations.
• Fraud prevention services: For account security and platform protection.

Before sharing information with third parties, we ensure they follow our privacy standards and that the necessary agreements have been signed.

5 Cookie Policy

The doo111 website uses cookies and similar technologies that improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and ensuring the core functionality of the platform.
• Functional cookies: For remembering your preferences such as language settings and display preferences.
• Analytical cookies: For understanding site usage and improving service quality.
• Security cookies: For detecting fraud and keeping accounts secure.

You can manage cookies from your browser settings. However, disabling certain essential cookies may affect the functionality of the site.

6 Your Rights

As a user of doo111, you have the following rights:

• Right to access information: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or incomplete information.
• Right to erasure: Under certain conditions, you may request deletion of your personal information (where no legal obligation prevents it).
• Right to restrict processing: In certain circumstances, you may request that processing of your information be restricted.
• Data portability: You may request to receive certain information in a structured format.
• Right to object: You may object to the processing of your information on specific grounds.

To exercise these rights, contact us via live chat or email. We will endeavour to respond to your request within 30 business days.

7 Protection of Minors

doo111 is operated for users aged 21 and above only. We do not intentionally collect any information from minors. Age is verified at the time of registration, and if any account holder is found to be under 21, that account will be closed immediately and the associated information will be deleted.

If a parent or legal guardian believes their minor child has provided information on this platform, please contact us immediately.

8 International Data Transfers

Some of doo111's technical infrastructure may be located in various countries. If your information is transferred to any such country, we will ensure that adequate data protection measures are in place in that country.

Any international data transfer is conducted in accordance with the standards of this privacy policy and applicable data protection laws.

9 Policy Changes

doo111 may update this privacy policy from time to time. For significant changes, we will notify you via live chat or email. The updated policy will take effect from the date it is published on this page.

We recommend that you visit this page regularly so that you remain informed about the latest privacy policy. Continuing to use the platform after a change has been made will be considered acceptance of the new policy.

10 Responsible Gaming and Data Protection

doo111 places the highest importance on responsible gaming. Using information about your gaming behaviour, we can identify unusual or concerning gaming patterns and provide assistance when needed.

For more detailed information on responsible gaming, please read our Responsible Gaming page.

For your own protection, you may contact us at any time to request a limit on your account, a temporary suspension, or permanent closure.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live chat: 24/7 support available in Bengali — log in to the platform directly and start a chat.
• Email: [email protected]

After receiving a complaint related to data protection or privacy, we will endeavour to resolve it as quickly as possible.